Refund policy
Updated 14 September 2026
The Texas Life pack is a $29 one-time digital unlock. The L&AH pack is a $29 plus tax one-time unlock. Access starts as soon as checkout completes. Your purchased Texas Life pack has no scheduled access expiry. The 30-day window below is only for requesting a refund. It does not end Texas Life access.
30-day refund
If the pack is not right for you, request a full refund within 30 days of purchase.
You have 30 days from purchase to request a full refund. Ask through /contact. Paddle.com is the Merchant of Record and handles the return for the payment. You can also reach Paddle for billing.
How to ask
Use the /contact form. Include the email you used at checkout. How long access lasts is on /faq. There is no phone number and no public support email on this site. When a refund is granted, Paddle issues it and sends the updated receipt.
Life Exam Prep is unofficial practice for US Life and Life & Accident/Health insurance producer exams. Practice questions are original. We are not the exam vendor, an insurance department, or a licensing association. This is not a prelicensing course.